Lines of Business
Each major insurance line has distinct correspondence requirements. Select a line to see its playbook, common letter types, and high-complexity jurisdictions.
All lines of business
Auto
Personal and commercial auto insurance covering liability, collision, comprehensive, uninsured/underinsured motorist, and auto physical damage claims.
Casualty & General Liability
Third-party liability coverage including bodily injury, property damage, personal and advertising injury, and professional liability claims.
General Liability
Covers third-party bodily injury and property damage claims under commercial general liability policies, including premises liability, products liability, and completed operations.
Health & Managed Care
Covers benefit determinations, medical necessity denials, out-of-network notices, UCR disputes, and ERISA/ACA appeal rights.
Homeowners & Wildfire/Smoke Claims
Covers residential property claims including dwelling fire, windstorm, water damage, wildfire, smoke damage, and catastrophe-related claims under homeowners policies.
Life & Beneficiary Claims
Covers beneficiary claim determinations, contestability investigations, rescission notices, interpleader correspondence, and accidental death benefit determinations.
Long-Term Care & Disability / ERISA
Covers long-term care benefit determinations, disability claim decisions, ERISA-governed adverse benefit notices, file-access rights, and appeal procedures.
No-Fault / PIP
Covers first-party auto personal injury protection claims including no-fault benefits, medical payment verification, and provider-facing disputes.
Property
Property insurance covering homeowners, dwelling fire, renters, condo, commercial property, inland marine, and business interruption claims.
Workers' Compensation
Covers compensability notices, utilization-review determinations, medical-necessity denials, lien-related correspondence, and carrier/policy appeal notices.